Why an e-assist cargo bike?

Several reasons! First, you might carry a lot of weight up in the box, or second, you commute longer distances or have to deal with hills. When buying a cargo bike we recommend not only thinking about the short-distance errands that constitute most urban life, but also its use for all-day weekend adventures.

What is this “Enviolo” system?

Enviolo is an American company that makes a super wide-range internal gear hub that is ‘infinitely variable,’ meaning you can roll the shifter forwards and backwards and there are no ‘clicks’ for gears. That means you can find the perfect gear for any terrain by twisting the shifter to exactly where you want it. It’s a low maintenance and sealed system, awesome. 

Can I store it outside?

You bet! All Urban Arrow bikes are built for perpetual outdoor storage. The aluminum frames are non-ferrous and therefore can’t rust. Moreover, they are coated with a super-tough and chip-resistant powder-coat. The gears are sealed in the rear hub and the powerful disc brakes use hydraulic fluid that won’t freeze (like many cables do) in the winter.

What is the maintenance like?

Very low! Because the Urban Arrow uses internal gears and low maintenance disc brakes the intervals between tune-ups are increased. We recommend air in the tires every three weeks. 

Can I put a car seat inside?

You sure can. Urban Arrow makes a great Maxi Cosi adaptor that bolts to the bottom of the box (which features suspension to reduce strain) and is compatible with many car seats.

Urban Arrow also makes a clever adapter to fit a YEPP Mini childseat once the kid is 8 months and up.  

Can I add more seats?

You sure can! Urban Arrow makes an extra bench that installs easily, bringing the kid count from two to four!

How long does it take to charge the battery?

It takes up to five hours to charge the battery from flat to full, and there is no problem if you only charge the battery a little bit, halfway, or whatever. Bosch themselves suggest you should get 1500 complete charge cycles with the battery, which is typically 5+ years of use before a replacement is required.  

Why Bosch for the motor/battery system?

Bosch has been supplying the automotive industry for over 100 years and when they entered the e-bike market in the early 2000s they did so with a commitment to carrying over their extensive experience and focus on high standards of quality and reliability. As evidence of this Bosch was the first e-bike brand to ensure all of its motors, batteries and chargers meet UL 2849, an international e-bike safety standard. 

Bosch also draws on its automotive experience to create and maintain a massive network of highly trained dealers and service centres. This means you won’t struggle to find service for your bike whether that's with us or in another city around the world. 

Due to the high quality of the motor/battery systems and the massive network of service centres, investing in a Bosch system will save you time and money on maintenance and repairs over the life of the bike. Bosch also offers a spare parts guarantee, meaning they are committed to producing replacement parts, even for their discontinued systems, which means a longer life for your bike! 

What’s the warranty?

Five year warranty for manufacturer defects on frame and fork, Two-year on Bosch e-assist, Two-year on parts. Does not include wear and tear.