Shipping Fees
Parts + Accessories: All orders are NOW eligible for FREE shipping across Canada with exception of Yukon, Northwest Territories, Nunavut, Nunavik. For inquiries into subsidized shipping to Yukon, Northwest Territories, Nunavut, Nunavik or other remote locations, please contact our shipping department at online@curbsidecycle.com.
Bikes: Each bike has its own carrier calculated rate. Shipping rates are based on the total order weight and destination, and are calculated by the carrier at checkout (shown at checkout as “Pallet Rates”). Please note that BROMPTONS are now included in Curbside’s Free Shipping Policy due to their compatibility.
Destinations
We ship to all provinces and territories in Canada. For inquiries into subsidized shipping to Yukon, Northwest Territories, Nunavut, Nunavik or other remote locations, please contact our shipping department at online@curbsidecycle.com. We only ship to residential or commercial addresses, but we don’t ship to P.O. boxes or cruise ships.
Processing
For Bicycles: please allow 2–3 weeks for processing, building and testing. For our Ride Out of the Box service, you will be alerted within 24hours of FREIGHT BOOKING for your bike. All additional accessories will be included with the palletized bike unless otherwise communicated. After booking, you will be provided with freight tracking and must be home or have a representative available for delivery.
For Parts and Accessories: please allow 1–3 business days (Monday to Friday) to process parts and accessories. Please note that we do not process orders (for pick up or shipment) Saturdays or Sundays or on STAT Holidays. All orders for pick up can be collected Tuesday-Saturday within opening hours.Ride Out of the Box (ROOTB)
Our Ride Out of the Box service means your bike is professionally tuned at our headquarters by an experienced mechanic, strapped to a custom-built pallet, and securely wrapped for protection. Your bike arrives assembled, safety tested, and 100% ready-to-ride.
You must be home to receive the ROOTB delivery; the driver will contact you to arrange delivery details beforehand. Delivery times vary based on location, and range from 1–4 weeks (excluding customs delays and train derailments). Please note that ROOTB customers are responsible for any incurred freight storage charges due to repeat missed deliveries or other circumstances beyond Curbside Cycles control.Carriers
Our shipping carriers for parcels include FedEx, UPS, Canada Post, Purolator, Canpar, or NRBI (Toronto only).
Our shipping carriers for bikes and freight include Mainfreight, Maritime Ontario, Day and Ross, FedEx Freight, Purolator Freight, Apex Motor Express, CCT Canada, MiniMax Express etc and will be selected at our discretion at the time of booking. In-store pickup is also available (always free of charge) for local customers. Carriers for parcels and bikes are selected by Curbside. To request a specific courier for your order and/or expedited shipping, please contact our shipping department at online@curbsidecycle.com (please note you will be charged the shipping rate for any requested shipping alternatives).Tracking
All orders ship from our headquarters in Toronto, Ontario, Canada. Once your order has been processed and is ready to be shipped, you will receive a shipping confirmation email with your tracking information. For assistance with tracking and packages, please contact our shipping department at online@curbsidecycle.com.
Please note, for missed deliveries, or packages that have bounced back to the shop, you may be charged for additional shipping costs. If multiple orders are placed by a single party, Curbside will do our best to combine orders to reduce package numbers.