Shipping & Returns

All parts & accessories orders over $150 are eligible for free shipping* ** *** ****

Canada: We use UPS, Purolator, Canpar, Canada Post, NRBI or Send It within Canada. All applicable Provincial Taxes are charged at checkout. Orders may take 1-2 business days to process. A tracking number will be provided by email. All Helmets, Sale and Clearance Items are Final Sale.

* Excludes Canada: Northwest Territories, Nunavut and Yukon

** We charge an additional $25 on top of normal shipping fees to ship oversize items.

*** We charge an additional $10 handling fee for hazardous goods such as large E-Bike Batteries

**** All Sale and Clearance items are calculated at the sale price not MSRP for free shipping 

USA: We use UPS, UPS Mail Innovations, or Canada Post/USPS in the USA. No US or Canadian Tax is charged at checkout and a small flat rate international processing charge covers all cross-border Fees and Duties. Orders may take 1-2 business days to process. A tracking number will be provided by email. All Helmets, Sale and Clearance Items are Final Sale.

* Excludes USA: Alaska, American Samoa, Federated States of Micronesia, Guam, Hawaii, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, Virgin Islands, Armed Forces Americas, Europe and Pacific.

** We charge an additional $25 on top of normal shipping fees to ship oversize items.

*** We charge an additional $10 handling fee for hazardous goods such as large E-Bike Batteries

**** All Sale and Clearance items are calculated at the sale price not MSRP for free shipping 

All bikes may take up to 14 days to build and service in busy periods plus shipping time.

Our Ride Out of the Box™ shipping service means your bike arrives professionally tuned and completely assembled. Most of our bikes can be shipped Ride Out of the Box™, yes, even cargo bikes! (Excluding Devinci, Frog and Brompton Electric)

Select bikes are available for standard boxed shipping in their unassembled state. Please be aware that all bicycle warranties require professional assembly and tuning.

For all Ride out of the Box™ deliveries please ensure that you are home to receive the box.  All Ride Out of the Box™ From collection to delivery, shipping from Toronto generally takes:

All bicycles are shipped from our store in Toronto, Canada. Please note that remote areas may be subject to additional surcharges.

*U.S. Customers Only* Please note that we may require a Tax ID (for individuals this is usually a Social Security Number) to submit to customs to successfully export the bike, in accordance with requirements outlined by U.S. Customs and Border Protection. This will apply to any orders over $2500 in value, or for oversized items that need to be transported by freight (most bikes).

** We charge an additional $10 handling fee for hazardous goods such as E-Bikes

We understand that sometimes returns or exchanges happen! Our return policy is fairly standard; we’ll take back return or exchanges for up to 60 days from your purchase. Keep in mind we need to resell whatever you return, so, please make sure that the product is back in its original packaging and looks as good as new. Buyer is responsible for the return shipping and any cross border duties that may occur.

All Helmets, Sale and Clearance items are final sale and not subject to refund or exchange.

Returns: Bikes

All Ride out of the Box™ or boxed unassembled bicycle shipments can be returned or exchanged. The bike must be in new, unused condition and must be professionally boxed.

In the case of a refund, all return costs including return shipping, applicable duties, and brokerage will be deducted from your refund amount. The refund will be processed to your credit card or original method of payment and a receipt will be issued.

All Sale and Clearance bikes are final sale and not subject to refund or exchange.

Sounds fair? 

Send an email to online@curbsidecycle.com to get the returns process started. Please provide your contact information, order number and the reason for return/exchange in your email.

All warranties are dealt with on a case by case basis so just drop us a line.

Questions? Give us a call at 1-866-920-4933 or email online@curbsidecycle.com