Description
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FAQ

The Urban Arrow Family is the most advanced two-wheeled cargo bike on the market and represents a revolution in materials and technology when compared to other classic Dutch 'bakfiets' bikes.

The frame is made of rust-proof, lightweight aluminum that is large in diameter to increase stiffness across the long wheelbase (on other brands you can really feel the frame flex as you corner). And, instead of using wood or plastics to provide impact resistance, the Urban Arrow cleverly uses lightweight EPS foam, the same impact resistant material found in approved bicycle helmets (it has nice armrests inside too!).

The Urban Arrow uses a powerful Bosch Performance Line motor, providing sustained 350W power up the biggest hills and lots of torque to get the bike accelerating to a safe speed. With nearly 80km of range, the Urban Arrow can multitask distance and topography with pure ease. Powerful hydraulic disc brakes ensure total control in corners and hard stops when the situation calls for it.

With the option for an extra bench or a baby seat the Urban Arrow can grow with your family. Best of all, when the kids are grown up you can replace the entire front end of the bike with the Shorty front-end, making it a great commuter bike with trunk space to boot!

Want to learn more? Read our Urban Arrow Family review!
Questions? Book a consultation with one of our Cargo Bike experts
Special Order: Please allow 2 weeks for delivery plus shipping
Modern Bakfiets two wheeled cargo bike with Bosch E-Assist
Low center of gravity gives a stable, controlled and comfortable ride
Bosch Performance Line 350w Mid-Drive motor with 65nm torque will get you up the big hills
Bosch 400W 36v Lithium-Ion Battery will take you up to 80km on a single charge
Nuvinci 330 step less internal gear hub has a massive 330% gear range
Powerful hydraulic disc brakes for all weather confident braking
Room for two little ones with dual three-point harnesses (four if you insert the optional extra bench)
Strong and stiff aluminum frame that is naturally rust resistant and very lightweight
Lightweight and highly impact-resistant EPS foam cargo box
Fully enclosed Hebie chain guard to keep clothing looking fresh
Integrated LED lighting system
Optional Rain Tent and Sun Shade for four season comforts
Designed for perpetual outdoor storage
Maximum Capacity: 180kg (Box=80kg, Rider=100kg)

URBAN ARROW - FAMILY
FRAME	Aluminum Alloy - Powder-coated
BOX	Expanded Polypropylene (EPP) foam
DRIVE UNIT	Bosch Performance Line 350W w/ 65nm torque
BATTERY	Long running Bosch 400W
COMPUTER	Bosch
COMPUTER MODES	Low, Medium, High
MAX ASSISTED SPEED	32kmh
RANGE ESTIMATE	35 - 80 km
CHARGE TIME	0-80% - 2 Hours 0-100% - 4 Hours
HEADSET
STEM	Alloy Threadless
HANDLEBAR	Alloy City - Swept back
GRIPS	Foam with leather
SEATPOST	Alloy
SEAT	Selle Royale Gel Saddle
BRAKES	Tektro Hydraulic
BRAKE LEVERS	Tektro Hydraulic
SHIFTER	Nuvinci Step Less Twist Shifter
FRONT HUB	Alloy Disc
REAR HUB	Nuvinci Nfinity 330
SPOKES	Stainless steel, 36H, 13G
RIMS	Weinmann Double walled alloy 36H
TIRES	Schwalbe Big Apple Plus 26 inch rear wheel, 20 inch front wheel
BOTTOM BRACKET	Bosch Sealed
CRANKS	Alloy 170mm
COGSET	Nuvinci
PEDALS	Steel axle, resin top
KICKSTAND	Integrated spring loaded
RACK	Optional
FENDERS	Galvanized steel
LOCK	ABUS Cafe Lock
LIGHTING	Integrated Spanninga Led lighting
STEERING DAMPER	No
KIDS STEP	Integrated Mouse Holes on either side
SEAT BELTS	2 x Three Point Harnesses
BIKE DIMENSIONS	255 x 65 x 110 cm
BOX DIMENSIONS	+/- 90cm x 61cm x 86cm
RIDER CAPACITY	100kg
BOX CAPACITY	85kg
BIKE WEIGHT	45kg

URBAN ARROW - FAMILY	FROM	TO
	5' 4"	6' 7"

URBAN ARROW COMPANY PROFILE: Urban Arrow is owned by Smart Mobility, a company dedicated to reducing gridlock through low cost, healthy and efficient transportation options. While the Dutch cargo bike market is full of antiquated steel frames and heavy wood boxes, Urban Arrow makes a reflexive and researched product that evolves the Dutch cargo bike with a modern approach to materials and new e-assist technologies.

W hy an e-assist cargo bike?

Several reasons! First, you might carry a lot of weight up in the box, or second, you commute longer distances or have to deal with hills. When buying a cargo bike we recommend not always thinking about the short-distance errands that constitute most urban life, but also its use for all-day weekend adventures.

Why a mid-drive versus a front or rear drive?

Great question! The e-assist market started with front wheel drives about a decade ago. They weren’t great. On a wet day as you slowed down into a corner the computer might sense (wrongly) that you need a boost and suddenly you’re slipping off the bike while executing a turn. The rear-drive is much better, but is dominated by many unknown players (except Bionx, which is terrific). But, the big problem with rear-drives is that you are forced to use a derailleur system whereas a mid-drive allows for a low maintenance internal gear hub.

How does this compare to other two-wheeled cargo bikes?

The Urban Arrow is the most evolved two-wheeled cargo bike on wheels and represents an intelligent re-think when it comes to materials. The frame is aluminum, which is 30% lighter than steel (and noticeable stiffer). Instead of using a heavy wood box, Urban Arrow uses an EPS foam box – the same high-impact stuff a certified bicycle helmet is made of. The Bosch system is quieter and more powerful than Shimano systems, and while it doesn’t have the same torque as Yamaha, the bikes lighter weight offsets this concern. Finally, the Urban Arrow is modular. Kids all grown up? You can convert it the Shorty model. Starting a business? You can convert it to the flatbed pickup model.

What is this “Nuvinci” system?

Nuvinci is an American company that makes a super wide-range internal gear hub that is ‘infinitely variable,’ meaning you can roll the shifter forwards and backwards and there are no ‘clicks’ for gears. That means you can find the perfect gear for any terrain by twisting the shifter to exactly where you want it. It’s low maintenance and it’s really quite awesome.

Can I use this bike for a business?
Absolutely! The Urban Arrow is great for business, whether in the Family mode (the EPS foam is great for cold drinks) or the Flatbed cargo mode. An e-assist is especially great if time is money. Email eric@curbsidecycle.com if you’re interested in discussing a business solution.

Can I store it outside?

You bet! All Urban Arrow bikes are built for perpetual outdoor storage. The aluminum frames are non-ferrous and therefore can’t rust. Moreover, they are coated with a super-tough and chip-resistant powder-coat. The gears are sealed in the rear hub and the powerful disc brakes use hydraulic fluid that won’t freeze (like many cables do) in the winter. If that sounds like you, Urban Arrow is pretty perfect.

What is the maintenance like?
Very low! Because the Urban Arrow uses internal gears and low maintenance disc brakes the intervals between tune-ups are few and far between. We recommend oil on the chain and air in the tires every three weeks.

Can I put a car seat inside?

You sure can. We recommend the Maxi Cosi brand since Urban Arrow makes a very clever adaptor that bolts to the bottom of the box (which features suspension to reduce strain).

Urban Arrow also makes a clever adapter to fit a YEPP Mini childseat once the kid is 8 months and up.

Can I add more seats?

You sure can! Urban Arrow makes an extra bench that installs easily, bringing the kid count from two to four!

Does the battery lock to the bike?
Yep. That’s one expensive chunk of Lithium Ion. It locks on to the rack and only you can remove it with the key provided.

How long does it take to charge the battery?

It takes five hours to charge the battery from flat to full, and there is no problem if you only charge the battery a little bit, halfway, or whatever. You’ll get over 1000 complete charges with the battery which is typically 5+ years of use before a replacement is required.

Is the unit serviceable?

You bet it is. For years the e-assist market was dominated by small fly-by-night companies with good ideas and no balance sheet. The consumer took all the risk and were often left with technical assistance phone numbers that no longer worked. Today’s systems are made by huge players like Bosch, Yamaha, and Shimano – and they are sophisticated, which means they are updateable, diagnosable, and if something does break, fundamentally repairable.

What’s the rear wheel lock good for?

The rear-wheel lock is a clever design built for short in-and-out errands where finding a locking-pole may take longer than the errand. The rear-wheel lock lets you momentarily lock the bike to itself. It’s great if you need to quickly dash in and out to grab a coffee or at the park having a picnic.

This is expensive! Will it get stolen?

Estimates are that over 90% of bicycle theft is tied to cash-for-drugs and this (unfortunately) makes every bike a target. Make sure you buy a good U-lock or a chain and your bike will be safe. You can read more about bike theft here.

What’s the warranty?

Five year warranty for manufacturer defects on frame and fork, Two-year on Bosch e-assist, Two-year on partsDoes not include wear and tear

THINKING OF BUYING A URBAN ARROW? READ OUR BLOG POST WHY URBAN ARROW?